DECISION-MAKING PROBLEMS IN THE STANDARDIZATION AND CERTIFICATION OF TRANSPORT SERVICES

Andrzej Świderski, Assoc. Prof. PhD, Eng. 

ISBN 978-83-206-2017-1

Price: 65 zł (net)

List of contents

The monograph contains systematized scientific knowledge on quality, standardization and certification, as well as practical proposals of selected solutions for the effective and efficient management and improvement of transport services. The current standards regarding quality and quality management are cited here, with particular emphasis on the transport industry. The decision-making issues related to standardization and certification of transport services as well as issues related to the quality management as well as risk management and configuration of transport services have been presented, referring to current international standardization documents. The structure of sample methods and tools to support decisions in the normalization and certification of transport services is discussed, and based on the literature review and the author's many years of experience, the most key ones that could be used in transport, are identified.

Short description of the selected analytical and decision-making tools as well as methods of quality improvement has been made. Neural modelling was included as an important proposal to supplement the catalogue of methods supporting decisions in transport. The use of artificial neural networks in the certification of transport services has also been proposed.

Examples of practical use of selected and previously described methods and tools in the field of quality engineering, supporting decision-making during certification of transport services using current international standards, are given. Particular attention has been paid to improving certification processes.

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